como gestionar una crisis

http://mitroff.net/books.html

http://en.wikipedia.org/wiki/Ian_Mitroff

http://www.abc.es/hemeroteca/historico-01-06-2003/abc/Domingos/hamlet-o-como-se-gestiona-una-crisis_184894.html

http://www.alliant.edu/wps/wcm/connect/website/Home/Contact+Alliant/Faculty+Web+Pages/Ian+Mitroff,+PhD